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Preface

To avoid any unnecessary inconvenience on your part, we recommend that you read the instruction manual carefully before seeking guarantee service. It is advisable that before the client seeks guarantee service, the product and product environment are inspected visually. 

2-year guarantee (legal guarantee)

Falcar Retailers  Ltd., must provide remedies in accordance with Consumer affairs act CAP.378 of 1996,where the lack of conformity becomes apparent to the consumer within two years from the delivery of the goods.

Remedies available to the consumer

Falcar Retailers Ltd. shall provide a remedy to the consumer for any lack of conformity in the goods which existed at the time the goods were delivered by the Falcar Retailers Ltd. to the consumer. Falcar Retailers Ltd. will first try to repair the product within a reasonable amount of time. If a repair is not possible the company will replace the item free of charge. If neither repair nor replacement are possible the company may offer a partial refund in proportion to the defect and the value of the product. The consumer is not entitled to have the contract rescinded if the lack of conformity is minor or insignificant.

Notification of the trader

The 2-year guarantee period starts as soon as the consumer receives/collects the goods. In order to benefit from the remedies available, a consumer must notify Falcar Retailers Ltd. of any lack of conformity in writing by registered mail within two months from the date on which the customer detected such lack of conformity.

Other terms and conditions

EXCLUSIONS

  • Clothing, Fabric / tyres / PVC of pushchairs, strollers, travel systems, buggies, car seats, highchairs and other equipment;
  • Batteries and chargers;
  • Battery operated cars body such as mirrors, door etc etc.
  • Where incorrect assembly occurs or use of non-recommended parts, or third party accessories not compatible with original design are used;
  • General wear and tear;
  • Accidental damage including airline damage;
  • Damage caused by non-domestic use, abuse, neglect or by not being used and cared for in accordance with our instructions;
  • Corrosion or rust on the wheels or chassis due to extreme environmental conditions, including high humidity and Salt and abrasive cleaning materials and products.
  • Improper storage of the product;
  • Customer dissatisfaction with the product in terms of disliking the weight, functionality, colour or style etc;
  • Fabric fading, discoloration or wearing due to laundering and general wear and tear;
  • If a product is adapted or modified;
  • Products which are repaired by an unauthorised repair agent.

Any replacement part or repair of any product will not extend the original guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product. Where store/gift receipt or email order confirmation cannot be provided Baby and Child (Falcar group) reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.

In the event a product is outside of your guarantee period we will endeavour to repair or replace parts subject to availability at an additional charge.